Call Center Representative

Full Time position in Kentwood, Michigan, 49508

Our Call Center is the first interaction our clients have with Home Pro of West MI, and we feel one of the most important positions in our company. You will represent Home Pro by talking to homeowners through inbound and outbound calls who would like to have the Design Consultant visit them to provide a quote for their project. We strive to deliver an exceptional experience to every homeowner from initial contact through the life of their project and every employee through personal and professional growth opportunities. If you want to be a part of a growing team, we want to hear from you!

Responsibilities

• Speak with potential customers via inbound/outbound calls and set qualified appointments for in-home Design Consultants.
• Engage with customers who have requested more info on Home Pros products & services, create urgency, and set appointments for in-home Design Consultants.
• Engage with our CRM to track customer interactions and disposition.
• Deliver the customer an exceptional first impression

Education Requirements

• None

Desired Skills

• Ambitious, high-energy, & outgoing
• Determined, consistent, and persistent.
• Passionate about exceeding expectations
• Coachable
• Reliable
• Able to perform well in a fast-paced cooperative environment!
• A good listener
• Detail-oriented
• Service-oriented and patient
• A good team player

Benefits

• Extensive training and ongoing support to help you succeed and achieve goals.
• Competitive bonus structure & rewards program.
• Fun, exciting environment.
• Satisfaction of helping others.
• Room for growth.